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The Rush To Remote Work

Enterprise System Administrators Scrambling to Keep Post-Covid Businesses Safe

Rush To Remote Work left SysAdmins with Only One Third of their Time to Ensure Secure Businesses

  
Introduction

Demographics

Total responses

600

Gender

Female (41.0%), Male (59.0%)

Age groups

25 - 34 (33.17%), 35 - 44 (36.0%), 45 - 54 (16.67%), > 54 (14.17%)

 

 

Career

Advertising, Telecommunications, Legal Services, Consulting, Finance and Insurance, Marketing/Sales, Software, Market Research, Scientific or Technical Services, Information - Services and Data, Government and Public Administration, Retail, Information - Other, Shipping/Distribution, Education

Country

United States, Canada

  
One

Does your company have a short term or long term information technology plan or strategy for remote workers?

Answers Answers (%) Count
Short term 38.33% 230
Long term 61.67% 370
No Plan 0.00% 0
None of the above 0.00% 0
279388409_SQ1_Does_your_company_have_a_short_term_or_long_term_information_technology_plan_or_strategy_for_remote_workers_-pie-chart
  
Two

Which of the following best describes you?

Answers Answers (%) Count
SysAdmin 44.6% 268
IT Administrator 55.33% 332
Information Technology Manager 0.00% 0
Network Administrator 0.00% 0
Remote Monitoring and Management
  
Three

What type of cloud strategy are you implementing?

Answers Answers (%) Count
Public 19.67% 118
Private 27.67% 166
Hybrid 26.17% 157
No plans to move to the cloud 13.00% 78
Don't know 13.50% 81
279388409_Q1_What_type_of_cloud_strategy_are_you_implementing__-pie-chart
  
Four

What are the biggest challenges you face as a remote IT team in keeping users safe and productive?

Answers Answers (%) Count
Provisioning services and applications 19.50% 117
Keeping users secure, daily 32.50% 195
Managing user identities 13.83% 83
Trying to help new employees feel part of the company while remote 18.33% 110
Employees ignoring management and best practices (rogue IT) 15.83% 95
Remote Monitoring and Management
    
Five

What issues do remote IT teams struggle with the most?

Answers
Answers (%)
Count
Remaining as productive as they were in the office 26.17% 157
Collaboration among the team 27.83% 167
Tracking IT administrator/SysAdmin performance 17.83% 107
Ensuring the tools Remote IT team have access to are as good as or better than those they had on site 28.17% 169
279388409_Q3_What_issues_do_remote_IT_teams_struggle_with_the_most__-pie-chart
    
Six

In which of these ways has the SysAdmin role changed after the Covid disruption?

Answers
Answers (%)
Count
Increased automation in a time of historic traffic peaks provides more time to absorb more aspects of the organization (can do more with less)
30.50%
183
Increasingly becoming developers of infrastructure as more of the 'grunt' SysAdmin work is outsourced
27.00%
162
Controlling SaaS sprawl takes up more and more time
19.33%
116
Spending more time understanding the inner workings of cloud infrastructure
23.17%
139
279388409_Q4_In_which_of_these_ways_has_the_SysAdmin_role_changed_after_the_Covid_disruption__-pie-chart
    
Seven

Which of these SysAdmin jobs do you spend the most time doing (answer in order of importance)?

Answers Answers (%) Count
Increased automation in a time of historic traffic peaks provides more time to absorb more aspects of the organization (can do more with less) 30.50% 183
Increasingly becoming developers of infrastructure as more of the 'grunt' SysAdmin work is outsourced
27.00%
162
Controlling SaaS sprawl takes up more and more time
19.33%
116
Spending more time understanding the inner workings of cloud infrastructure
23.17%
139
      
Eight

As an IT Administrator/SysAdmin, do you prefer when employees are all in the office, or are you more comfortable with a hybrid model, or all remote?

Answers
Answers (%)
Count
All in the office
29.33%
176
Everyone at home
20.00%
120
Hybrid
33.17%
199
Doesn't matter
17.50%
105
279388409_Q6_As_an_IT_Administrator_SysAdmin__do_you_prefer_when_employees_are_all_in_the_office__or_are_you_more_comfortable_with_a_hybrid_model__or_all_remote__-pie-chart
      
Nine

SysAdmins are more relevant and depended upon now now than probably ever before. Which of these trends do you see as up-and-coming (in order of importance?

Answers
1
2
3
4
5
Mean
Automation, including tools like Puppet, Chef and Ansible, Chocolatey, or other Microsoft Services?
92
111
138
133
126
3.15
Self-service for end users to take some of the pain out of user requests such as password resets, application access, storage management, or other operations?
111
143
124
130
92
2.92
Cybersecurity
182
121
120
97
80
2.62
AI or Machine Learning
110
110
102
127
151
3.17
Integration / API access to other platforms and/or integrations
105
115
116
113
151
3.15